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Shipping Policies

1. Overview

At MASTER PRODUCTS, we are committed to providing you with an exceptional online shopping experience. Below, we outline our shipping policies to ensure you receive your products efficiently and securely.

2. Processing Time

Order Processing: All orders are processed within 1-3 business days after receiving payment confirmation. Orders are not shipped or delivered on weekends or holidays.

3. Shipping Options and Costs

Our shipping method is always Standard Shipping. Costs and delivery times may vary depending on the destination country within the European Union.

  • Standard Shipping: Estimated delivery time and cost vary depending on the destination country and the total products purchased.

  • Free Shipping: Available on orders over €3,000.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor the progress of your shipment.

5. Shipping Zones

We ship to most addresses within countries of the European Union. Currently, we do not ship to countries outside of this area.

6. Delivery Issues

  • Incorrect Address: We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses provided by the customer.

  • Lost Packages: If your package is lost or arrives damaged, please contact us immediately at customer@masterproducts.es. We will work with the shipping company to resolve the issue as soon as possible.

  • Damaged Packages: In case your package arrives damaged, please contact us immediately by sending an email to customer@masterproducts.es. Additionally, it is important to note the package’s condition on the signed delivery note and take photographs of the damages. We are committed to collaborating with the shipping company to resolve the issue quickly and efficiently.

7. Changes and Cancellations

If you need to change or cancel your order, please contact us within the first 24 hours after making the purchase. We will do our best to accommodate your request.

8. Contact

If you have any questions or concerns about our shipping policies, please contact us at customer@masterproducts.es.

Return Policies

1. Returns and Refunds

At MASTER PRODUCTS, we want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it following the guidelines below:

2. Return Period

Return: You have 14 calendar days from the date of receipt to return the product.

3. Return Conditions

  • Product Condition: Products must be in their original condition, unused, and in the original packaging.

  • Excluded Products: Some products cannot be returned, such as customized products and items on sale.

4. Return Process

  1. Request a Return: Send an email to customer@masterproducts.es with your order number and the reason for the return.

  2. Receive Instructions: We will send you detailed instructions on how to return your product.

  3. Ship the Product: Ship the product to the address we provide you. Return shipping costs are the responsibility of the customer unless the product is defective or was shipped incorrectly.

5. Refunds

  • Refund Processing: Once we receive your return and verify its condition, we will process your refund. The refund will be issued to the original form of payment within 5-7 business days.

  • Notification: We will notify you by email once the refund has been processed.

6. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately at customer@masterproducts.es with your order number and details of the issue. We will provide you with a prepaid shipping label for the return and send a replacement at no additional cost.

7. Warranty

All our products come with a 2-year warranty from the date of purchase. This warranty covers manufacturing defects and materials but does not include damage caused by misuse, normal wear and tear, or unauthorized modifications. To make use of the warranty, contact us at customer@masterproducts.es with your order number and a description of the problem.

8. Contact

For any questions about our return policy, please contact us at customer@masterproducts.es.

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