{"id":794,"date":"2024-06-10T13:27:31","date_gmt":"2024-06-10T11:27:31","guid":{"rendered":"https:\/\/masterproducts.store\/customer-service\/"},"modified":"2024-08-23T14:10:43","modified_gmt":"2024-08-23T12:10:43","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/masterproducts.store\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_9584e41a height_medium\"><div class=\"l-section-overlay\" style=\"background:rgba(255,255,255,0.80)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><nav class=\"g-breadcrumbs arrow separator_icon align_none hide_current\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\"><div class=\"g-breadcrumbs-item\" itemscope itemprop=\"itemListElement\" itemtype=\"http:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/masterproducts.store\/en\/\"><span itemprop=\"name\">&lt;<\/span><\/a><meta itemprop=\"position\" content=\"1\"\/><\/div><div class=\"g-breadcrumbs-separator\"><i class=\"far fa-angle-right\"><\/i><\/div><div class=\"g-breadcrumbs-item\">Pages<\/div><\/nav><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1 style=\"font-size: 3rem; font-weight: bold;\">Customer service<\/h1>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"m86c\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-m86c\" aria-expanded=\"false\"><i class=\"fas fa-shopping-cart\"><\/i><div class=\"w-tabs-section-title\">Orders and purchases<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m86c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span lang=\"en-GB\"><b>How can I place an order in our online store?<\/b><\/span><\/p>\n<p><span lang=\"en-GB\">To place your order, choose a product on our main page and add it to the cart. If you want to complete the purchase, go to the cart again, fill in your contact and shipping details, and confirm the order. It&#8217;s that easy! You will soon have your purchase in your hands!<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"kd62\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-kd62\" aria-expanded=\"false\"><i class=\"material-icons\">credit_card<\/i><div class=\"w-tabs-section-title\">Payment methods<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-kd62\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span lang=\"en-GB\"><b>What payment methods are available?<\/b><\/span><\/p>\n<p><span lang=\"en-GB\">At Master Products online store, you can only pay by credit card (Visa and MasterCard).<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"m939\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-m939\" aria-expanded=\"false\"><i class=\"material-icons\">flight<\/i><div class=\"w-tabs-section-title\">Shipments and deliveries<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m939\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span lang=\"en-GB\"><b>How much are the shipping costs?<\/b><\/span><\/p>\n<p><span lang=\"en-GB\">The shipping cost depends on each destination country within the European Union. Master Products will not charge shipping costs for orders over \u20ac3,000.<\/span><\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>What is the estimated delivery date?<\/strong><\/p>\n<p>Estimated delivery in 3-5 working days (national shipments to peninsula).<br \/>\nEstimated delivery in 5-7 working days (national shipments outside the peninsula and international).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"hda9\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-hda9\" aria-expanded=\"false\"><i class=\"material-icons\">undo<\/i><div class=\"w-tabs-section-title\">Returns and refunds<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-hda9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span lang=\"en-GB\"><b>How can I return an order?<\/b><\/span><\/p>\n<p><span lang=\"en-GB\">All items ordered from the Master Products online store can be returned within 14 calendar days from receipt. To do this, you must send an email to customer@masterproducts.es. Our team will contact you and proceed to manage the return, as long as the reason for the return meets the requirements detailed in our shipping and return policies.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"j20f\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-j20f\" aria-expanded=\"false\"><i class=\"material-icons\">verified<\/i><div class=\"w-tabs-section-title\">Claims and warranties<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j20f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p align=\"justify\"><span lang=\"en-GB\"><b>What should I do if I receive a defective or damaged order?<\/b><\/span><\/p>\n<p align=\"left\"><span lang=\"en-GB\">If your package arrives defective or damaged, please contact us immediately by sending an email to customer@masterproducts.es. We are committed to working with the shipping company to resolve the issue quickly and efficiently.<\/span><\/p>\n<p align=\"left\"><span lang=\"en-GB\">Our equipment comes with a 2-year warranty period.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1 style=\"font-size: 3rem; font-weight: bold;\">WE ARE HERE TO HELP YOU. 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